Cancellation Policy for Grabito

Effective Date: May 28, 2026

Thank you for using Grabito. This Cancellation Policy explains the rules and conditions related to order cancellations on the Grabito platform.

For cancellation-related support, contact us at:

📧 support@grabito.online

1. Order Cancellation by User

a) Before Order Confirmation

Users can cancel an order before it is accepted or confirmed by the store or service provider.

b) After Order Confirmation

Once an order has been confirmed, prepared, packed, or dispatched, cancellation may not be possible.

Cancellation approval depends on:

• Store policies
• Product category
• Delivery status
• Rental booking status

2. Non-Cancellable Orders

The following orders may not be eligible for cancellation:

• Orders already out for delivery
• Perishable items such as dairy, fruits, vegetables, fresh food, or non-veg items
• Customized or special orders
• Completed rental bookings already in use

3. Cancellation Charges

Grabito reserves the right to apply cancellation charges in certain situations, including:

• Late cancellation requests
• Orders already prepared or dispatched
• Repeated cancellation misuse

Applicable charges, if any, may be deducted from the refund amount.

4. Store or Vendor Cancellation

Stores or service providers may cancel orders due to:

• Product unavailability
• Store closure
• Delivery issues
• Technical problems
• Unserviceable locations

In such cases:

• Eligible refunds will be processed
• Users may be notified through the app or phone

5. Refunds for Cancelled Orders

If a cancellation is approved:

• Refunds will be processed to the original payment method whenever possible
• Refund timelines may vary depending on banks or payment providers

Typical processing time:

• 5 to 10 business days

6. Cash on Delivery (COD) Orders

COD orders can usually be cancelled before dispatch.

Repeated fake or abusive COD orders may lead to account restrictions or suspension.

7. Rental Service Cancellation

Rental bookings may have separate cancellation terms depending on:

• Rental provider policies
• Booking duration
• Cancellation timing

Partial deductions may apply for late cancellations.

8. Fraudulent Activity

Grabito reserves the right to:

• Reject suspicious cancellation requests
• Suspend accounts involved in abuse or fraud
• Limit cancellation access for repeated misuse

9. Policy Updates

Grabito may update this Cancellation Policy at any time without prior notice. Updated policies will be available within the app or associated platforms.

10. Contact Us

For cancellation support or related queries, contact:

Grabito Support
📧 support@grabito.online