Shipping Policy

Shipping & Delivery Policy for Grabito

Effective Date: May 28, 2026

Thank you for using Grabito. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through the Grabito platform.

For delivery-related support, contact us at:

📧 support@grabito.online


1. Delivery Service

Grabito provides doorstep delivery for groceries, medicines, dairy products, fruits, vegetables, snacks, non-veg items, and other products available through nearby local stores and service providers.

Delivery availability may vary depending on:

  • User location
  • Store operating hours
  • Product availability
  • Serviceable delivery areas

2. Delivery Areas

Grabito currently delivers within selected serviceable regions and locations.

The app automatically detects your location to show nearby stores and available delivery services in your area.

Orders outside serviceable locations may not be accepted.


3. Delivery Time

Estimated delivery times are displayed within the app during checkout.

Delivery times may vary due to:

  • Distance from store
  • Traffic conditions
  • Weather conditions
  • High order volume
  • Store preparation delays
  • Local restrictions or emergencies

Grabito aims to deliver orders as quickly as possible but does not guarantee exact delivery times.


4. Shipping Charges

Delivery or shipping charges may vary based on:

  • Order value
  • Distance
  • Product category
  • Store policies
  • Promotional offers

Applicable charges will be shown before order confirmation.


5. Order Tracking

Users can track their orders in real time through the Grabito app.

Tracking updates may include:

  • Order confirmation
  • Preparation status
  • Dispatch updates
  • Delivery progress
  • Successful delivery confirmation

6. Failed Deliveries

An order may be marked as failed if:

  • Customer is unavailable
  • Incorrect address or contact details are provided
  • Delivery location is unreachable
  • Customer refuses to accept the order

In such cases:

  • Refund eligibility may depend on the order type and store policy
  • Additional delivery charges may apply for re-attempts

7. Product Availability

Some products may become unavailable after an order is placed.

In such situations:

  • Stores may substitute products with similar items (where applicable)
  • Partial refunds may be issued
  • Users may be contacted regarding unavailable items

8. Delivery Verification

For security purposes, delivery partners may:

  • Request OTP verification
  • Confirm customer identity
  • Capture delivery confirmation

9. Damaged or Incorrect Orders

If you receive:

  • Damaged items
  • Incorrect products
  • Missing items

Please contact Grabito support within a reasonable time after delivery.

📧 support@grabito.online


10. Third-Party Vendors & Delivery Partners

Grabito works with local stores, vendors, and delivery partners to fulfill orders.

Delivery experience may vary depending on:

  • Store operations
  • Vendor availability
  • Third-party logistics support

11. Policy Changes

Grabito reserves the right to modify this Shipping & Delivery Policy at any time. Updated policies will be reflected within the app or associated platforms.


12. Contact Us

For shipping or delivery support, contact:

Grabito Support
📧 support@grabito.online