Privacy policy

Privacy Policy for Grabito

Effective Date: May 28, 2026

Welcome to Grabito. Your privacy is important to us. This Privacy Policy explains how Grabito collects, uses, stores, and protects your information when you use our mobile application and related services.

If you have any questions regarding this Privacy Policy, you may contact us at:

Email: support@grabito.online


1. Information We Collect

When you use Grabito, we may collect the following types of information:

a) Personal Information

  • Full name
  • Mobile phone number
  • Email address (if provided)
  • Delivery address
  • Profile details

b) Location Information

Grabito uses your device location to:

  • Detect nearby stores and services
  • Improve delivery accuracy
  • Show region-based products and rental services
  • Help delivery agents locate your address efficiently

You can disable location access anytime through your device settings, but some app features may not function properly.

c) Order & Transaction Information

  • Products ordered
  • Cart activity
  • Order history
  • Payment details (processed securely through third-party payment providers)
  • Delivery status

d) Device & Technical Information

  • Device type
  • Operating system version
  • App version
  • IP address
  • Crash logs and analytics data

e) Referral & Reward Information

  • Referral codes
  • Referral activity
  • Earned rewards and credits

2. How We Use Your Information

We use collected information to:

  • Provide and improve our services
  • Process orders and deliveries
  • Enable secure OTP login authentication
  • Show nearby stores and products
  • Manage rental bookings
  • Provide customer support
  • Send order updates and notifications
  • Improve app performance and user experience
  • Prevent fraud and misuse
  • Manage referral and reward programs

3. Sharing of Information

Grabito does not sell your personal information.

We may share information with:

  • Delivery partners for order fulfillment
  • Store vendors and rental service providers
  • Payment gateway providers for secure transactions
  • Legal authorities if required by law

All third-party partners are expected to protect your data responsibly.


4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no internet-based system is completely secure, and we cannot guarantee absolute security.


5. OTP Authentication

Grabito uses phone number OTP verification for secure login and account authentication. Your phone number is used solely for authentication, communication, and order-related services.


6. Cookies & Analytics

Grabito may use analytics tools and similar technologies to:

  • Understand app usage
  • Improve user experience
  • Monitor app performance
  • Diagnose technical issues

These tools may collect non-personal usage data.


7. User Rights

You may:

  • Access your account information
  • Update or correct your details
  • Request deletion of your account
  • Disable location permissions from device settings

To request account deletion or data removal, contact:
support@grabito.online


8. Third-Party Services

Our app may include third-party services such as:

  • Payment gateways
  • Maps and location services
  • SMS/OTP providers
  • Analytics providers

These services operate under their own privacy policies.


9. Children’s Privacy

Grabito is not intended for children under the age of 13. We do not knowingly collect personal information from children.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app or updated on this page with a revised effective date.


11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Grabito Support
📧 support@grabito.online