Refund & Cancellation Policy for Grabito
Effective Date: May 28, 2026
Thank you for using Grabito. We strive to provide a smooth shopping and delivery experience. This Refund & Cancellation Policy explains how cancellations, refunds, and returns are handled on the Grabito platform.
For any support related to refunds or cancellations, contact us at:
📧 support@grabito.online
1. Order Cancellation
a) Before Order Confirmation
Users may cancel an order before it is confirmed by the store or service provider.
b) After Order Confirmation
Once an order has been confirmed, packed, or dispatched, cancellation may not be possible.
Cancellation availability depends on:
- Store policies
- Product type
- Delivery status
- Rental booking status
Grabito reserves the right to refuse cancellation requests for processed orders.
2. Refund Eligibility
Refunds may be provided in the following situations:
- Order was not delivered
- Wrong product delivered
- Damaged or spoiled product received
- Duplicate payment made
- Payment deducted but order not confirmed
- Store unable to fulfill the order
Refund requests must be submitted within a reasonable time after delivery.
3. Non-Refundable Situations
Refunds may not be applicable for:
- Change of mind after delivery
- Incorrect address provided by the user
- Failed delivery due to unreachable customer
- Minor packaging differences
- Delay caused by weather, traffic, or unavoidable conditions
- Perishable goods once accepted at delivery (unless damaged/spoiled)
4. Refund Process
Once a refund request is approved:
- Refunds are processed to the original payment method whenever possible
- Processing time may vary depending on banks or payment providers
- Wallet credits or promotional rewards may be adjusted accordingly
Typical refund processing time:
5. Cash on Delivery Orders
For Cash on Delivery (COD) orders:
- Refunds may be processed through bank transfer, wallet credit, or another approved method
- Users may be required to provide valid payment details for refund processing
6. Rental Service Refunds
Refund eligibility for rental services depends on:
- Rental provider policies
- Booking duration
- Usage status
- Cancellation timing
Partial deductions may apply for late cancellations or used rental services.
7. Failed or Delayed Refunds
If your refund is delayed:
- Check with your bank or payment provider first
- Contact Grabito support if the issue continues
📧 support@grabito.online
8. Fraudulent Claims
Grabito reserves the right to:
- Investigate refund requests
- Reject fraudulent or abusive claims
- Suspend accounts involved in misuse of refund policies
9. Policy Updates
Grabito may update this Refund & Cancellation Policy from time to time without prior notice. Updated versions will be available within the app or associated platforms.
10. Contact Us
For refund, cancellation, or return support, contact:
Grabito Support
📧 support@grabito.online
