Terms & Conditions for Grabito

Effective Date: May 28, 2026

Welcome to Grabito. These Terms & Conditions govern your use of the Grabito mobile application and related services. By accessing or using the app, you agree to comply with these terms.

If you do not agree with any part of these Terms, please do not use Grabito.

For support or questions, contact us at:

📧 support@grabito.online

1. About Grabito

Grabito is a platform that allows users to:

• Shop groceries, medicines, dairy products, fruits, vegetables, snacks, and non-veg items
• Discover nearby stores and services
• Book rental services and vehicles
• Place online orders for doorstep delivery
• Track orders in real time
• Earn referral rewards and shopping credits

Availability of products and services may vary depending on your location.

2. User Eligibility

By using Grabito, you confirm that:

• You are at least 18 years old or using the app under parental supervision
• The information you provide is accurate and complete
• You will use the app only for lawful purposes

3. Account Registration

To access certain features, users may need to register using mobile number OTP verification.

You are responsible for:

• Maintaining the confidentiality of your account
• Ensuring your login information is secure
• All activities performed through your account

Grabito reserves the right to suspend or terminate accounts involved in fraudulent or suspicious activities.

4. Orders & Deliveries

a) Order Acceptance

All orders placed through Grabito are subject to availability and confirmation by the respective store or service provider.

b) Pricing

Prices displayed in the app may change without prior notice. Final pricing at checkout will apply to your order.

c) Delivery

Delivery times are estimated and may vary due to:

• Weather conditions
• Traffic
• Store delays
• Technical issues
• Service availability

Grabito is not liable for delays beyond reasonable control.

d) Cancellation

Orders once confirmed may not always be cancellable. Cancellation availability depends on store policies and order status.

5. Rental Services

Grabito may provide access to rental services and vehicles through third-party providers.

Users agree:

• To use rented items responsibly
• To return rented items in acceptable condition
• To comply with applicable rental terms shared by providers

Grabito is not directly responsible for damages, misuse, or disputes involving third-party rental providers.

6. Payments

Payments may be processed through secure third-party payment gateways.

Grabito does not store sensitive payment information such as:

• Card numbers
• CVV details
• Banking credentials

Users are responsible for ensuring valid payment methods are used.

7. Referral & Rewards Program

Grabito may offer referral bonuses, credits, or promotional rewards.

Grabito reserves the right to:

• Modify referral programs
• Cancel fraudulent referrals
• Remove rewards obtained through misuse

Rewards may carry expiry dates or usage limitations.

8. User Responsibilities

You agree not to:

• Use the app for illegal activities
• Provide false information
• Abuse promotions or referral systems
• Interfere with app security or functionality
• Harass delivery agents, vendors, or support staff

Violation of these terms may result in account suspension or legal action.

9. Product & Service Availability

Products, pricing, rental options, and store listings may vary by region and availability.

Grabito does not guarantee:

• Continuous availability of all products
• Exact product images or packaging
• Availability of every listed store at all times

10. Intellectual Property

All content within Grabito, including:

• Logos
• App design
• Text
• Graphics
• Features

are the property of Grabito and may not be copied, modified, or reused without permission.

11. Limitation of Liability

Grabito acts as a technology platform connecting users with local stores, service providers, and delivery partners.

Grabito shall not be held liable for:

• Product quality issues
• Vendor-related disputes
• Delivery delays beyond control
• Temporary app unavailability
• Indirect or consequential damages

12. Termination of Access

Grabito reserves the right to suspend or terminate access to the app at any time if users violate these Terms & Conditions.

13. Changes to Terms

We may update these Terms & Conditions from time to time. Updated versions will be posted within the app or associated platforms.

Continued use of Grabito after updates means you accept the revised terms.

14. Governing Law

These Terms & Conditions shall be governed in accordance with the laws applicable in India.

15. Contact Us

For questions, support, or legal concerns, contact:

Grabito Support
📧 support@grabito.online